We have made an update to our 2-Factor Authentication (2FA) feature.You can now reset your 2FA yourself — no need to contact support! Simply follow the on-screen prompts in the app to complete the reset process and regain access securely. Your account security, now more convenient than ever.
On Monday, 8 September 2025, the Short and Full Reports in VITAL® Online were updated.This update involves a minor wording change only and does not affect calculation outcomes in VITAL Online. What’s New? We’ve added two new details to the Recipe Short & Full Reports: Note: Any user within an organisation can print recipe reports.…
Effective user management is essential for maintaining security and operational efficiency within your organisation. Here we provide an overview of user roles, permissions, and best practices for managing users within the system. Organisation Roles & Permissions Owner The Organisation Owner has the highest level of control over the organisation’s account and settings. Responsibilities include: Manager …
By default, auto-renew is enabled for both monthly and annual subscriptions. If you’d like to change this setting, you can do so at any time. Just follow these simple steps:
Posted on 1 March 2025 On Monday, March 1st, 2025, at 11:59 PM Australian Eastern Standard Time (6:59 AM CST on the same day), the “United States jurisdiction” in VITAL® Online was updated. In Version 4.0.1, the US jurisdiction will no longer include the group of “other tree nuts,” which previously included the following individual…
The outcome between VITAL 3.0 and VITAL 4.0 indicates that the packaging no longer requires a PAL. What should I do? Since the risk profile of your product remains unchanged, front of pack communications is not necessary. Front of pack communications should only be used for: Suggested actions to take:
Dear VITAL User, On Tuesday 13 August VITAL® Online was updated from V3.1.9 (previous version) to V4.0.0 (updated version). The change is taking place at 12.00am in the time zone of each jurisdiction. VITAL Calculator version no.: 4.0.0 changes: Attention Account Owners: Q. Where to find more information about the science of VITAL 4.0? A. Supporting documents have been developed…
Access to VITAL Online is via a paid subscription. If the subscription lapses, it can be activated by the Account Owner. Check for outstanding invoices (which are sent via email) or select a Subscription Plan.
Further information for VITAL® Online Users on the update from version 3.1.8 (previous version) to version 3.1.9 (updated version) On Wednesday 29th of March, 2023 VITAL® Online will be updated from v3.1.8 (previous version) to v3.1.9 (updated version) to have: Bug fix for Processing Profile labelling outcome hierarchy Please note that this issue may have…
